F.A.Q

Guarantee

We guarantee 100% satisfaction on all floral and gift items. Contact us if you are not completely satisfied.

Location to our retail store

Our shop is conveniently located in the heart of mid-town Manhattan, near the corner of 6th Avenue and West 55th Street, just blocks away from Broadway and the best hotels. Click here for map and delivery information.

Special Requests/Custom Orders

Should you have any questions, need a special request or want to set up an appointment to discuss your special event or if you need more information, please contact us by e-mail at info@heatherfloral.com or call us directly at (212) 265-9449 or (212) 265-3831.

Sales Tax

Every Internet order you place with us will be charged a sales tax of 8.875%, applied to the amount of the order. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.

Order Changes

  • Please be advised that we are unable to cancel or change any orders already delivered or presently en route to delivery.
  • If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call us (212) 265-9449.
  • We are also unable to accept cancellations or change requests via e-mail.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.